Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization’s IT management needs.
What is Freshservice?
Best For
Freshservice’s customers include MSP’s, financial organizations, educational institutions and several government organizations.
Freshservice Pricing
Starting From:
$19.00
/month
Yes, has free trial
Pricing Overview
Freshservice pricing starts at $19.00 per feature, per month. They do not have a free version. Freshservice offers a free trial.See additional pricing details below.
Pricing Details (Provided by Vendor)
21-day free trial, no credit card required. Blossom: $19/agent/month (billed yearly). Garden: $49/agent/month (billed yearly). Estate: $79/agent/month (billed yearly). Forest: $99/agent/month (billed yearly). For Blossom, Garden and Estate Plans, you can purchase additional assets at $0.20/asset/month.
Freshservice Features
Product Categories
Features
CRM
Document Storage
Content Management
Mobile Access
Reporting/Analytics
Task Management
Contract/License Management
Dashboard
Email Management
Knowledge Management
Live Chat
Self Service Portal
Alerts/Notifications
Cataloging/Categorization
Collaboration Tools
Customizable Branding
Feedback Management
Multi-Channel Communication
Project Management
Scheduling
Survey/Poll Management
Inventory Management
Audit Trail
Compliance Management
Access Controls/Permissions
Forms Management
Full Text Search
Issue Auditing
Issue Tracking
IT Asset Management
Network Monitoring
Prioritization
Real-Time Chat
Recurring Issues
Remote Access/Control
Routing
Service Level Agreement (SLA) Management
Surveys & Feedback
Ticket Management
Workflow Configuration
Workflow Management
Alerts / Escalation
Assignment Management
Call Center Management
Case Management
Customer Complaint Tracking
Issue Scheduling
Activity Tracking
Billing & Invoicing
Electronic Signature
Change Management
Change Planning
Change Tracking
CMDB
Completion Tracking
Compliance Tracking
Configuration Management
Contract Lifecycle Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Data Visualization
Depreciation Management
Device Auto Discovery
Disposal Management
Help Desk Management
Incident Management
Incident Reporting
Investigation Management
Issue Management
IT Incident Management
License Management
Maintenance Management
Maintenance Scheduling
Multi-Channel Management
Patch Management
Percent-Complete Tracking
Problem Management
Relationship Mapping
Release Management
Requirements Management
Requisition Management
Resource Management
Sell Side (Customers)
Service Catalog
Service Reporting
Status Tracking
Supplier Management
Testing/QA Management
Approval Workflow
Asset Tracking
Audit Management
Backup and Recovery
Barcoding/RFID
Bug Tracking
Buy Side (Suppliers)
Document Storage
Content Management
Mobile Access
Reporting/Analytics
Task Management
Contract/License Management
Dashboard
Email Management
Knowledge Management
Live Chat
Self Service Portal
Alerts/Notifications
Cataloging/Categorization
Collaboration Tools
Customizable Branding
Feedback Management
Multi-Channel Communication
Project Management
Scheduling
Survey/Poll Management
Inventory Management
Audit Trail
Compliance Management
Access Controls/Permissions
Forms Management
Full Text Search
Issue Auditing
Issue Tracking
IT Asset Management
Network Monitoring
Prioritization
Real-Time Chat
Recurring Issues
Remote Access/Control
Routing
Service Level Agreement (SLA) Management
Surveys & Feedback
Ticket Management
Workflow Configuration
Workflow Management
Alerts / Escalation
Assignment Management
Call Center Management
Case Management
Customer Complaint Tracking
Issue Scheduling
Activity Tracking
Billing & Invoicing
Electronic Signature
Change Management
Change Planning
Change Tracking
CMDB
Completion Tracking
Compliance Tracking
Configuration Management
Contract Lifecycle Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Data Visualization
Depreciation Management
Device Auto Discovery
Disposal Management
Help Desk Management
Incident Management
Incident Reporting
Investigation Management
Issue Management
IT Incident Management
License Management
Maintenance Management
Maintenance Scheduling
Multi-Channel Management
Patch Management
Percent-Complete Tracking
Problem Management
Relationship Mapping
Release Management
Requirements Management
Requisition Management
Resource Management
Sell Side (Customers)
Service Catalog
Service Reporting
Status Tracking
Supplier Management
Testing/QA Management
Approval Workflow
Asset Tracking
Audit Management
Backup and Recovery
Barcoding/RFID
Bug Tracking
Buy Side (Suppliers)
Freshservice Support & Development
Deployment
Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat
24/7 (Live Rep)
Training
In Person
Live Online
Webinars
Documentation
Videos
Company:
Freshworks Inc
Website
www.freshworks.com