Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University and DHL.
What is Freshdesk?
Best For
Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.
Freshdesk Pricing
Starting From:
$18.00
/month
Yes, has free trial
Pricing Overview
Freshdesk pricing starts at $18.00 per user, per month. There is a free version. Freshdesk offers a free trial.See additional pricing details below.
Pricing Details (Provided by Vendor)
Freshdesk is priced per support agent per month, and has 4 different plans. Free- $0 (unlimited free agents) Growth- $18/agent/month billed monthly or $15/agent/month billed yearly Pro- $47/agent/month billed monthly or $39/agent/month billed yearly Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly
Freshdesk Features
Product Categories
Features
Content Management
Reporting/Analytics
Social Media Integration
Task Management
Dashboard
Email Management
Knowledge Management
Live Chat
Performance Metrics
Self Service Portal
Cataloging/Categorization
Collaboration Tools
Communication Management
Customer Segmentation
Customizable Branding
Feedback Management
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Project Management
Survey/Poll Management
Community Management
Gamification
Decision Support
Discussions / Forums
File Sharing
Forms Management
Full Text Search
Issue Auditing
Issue Tracking
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Network Monitoring
Prioritization
Queue Management
Real-Time Chat
Recurring Issues
Remote Access/Control
Routing
Screen Sharing
Service Level Agreement (SLA) Management
Session Recording
Social Media Monitoring
Surveys & Feedback
Ticket Management
Virtual Assistant
Workflow Configuration
Workflow Management
Alerts / Escalation
Appointment Management
Assignment Management
Automated Routing
Call Center Management
Case Management
Content Creation
Customer Complaint Tracking
Reporting/Analytics
Social Media Integration
Task Management
Dashboard
Email Management
Knowledge Management
Live Chat
Performance Metrics
Self Service Portal
Cataloging/Categorization
Collaboration Tools
Communication Management
Customer Segmentation
Customizable Branding
Feedback Management
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Predictive Analytics
Project Management
Survey/Poll Management
Community Management
Gamification
Decision Support
Discussions / Forums
File Sharing
Forms Management
Full Text Search
Issue Auditing
Issue Tracking
IT Asset Management
Knowledge Base Management
Macros/Templated Responses
Network Monitoring
Prioritization
Queue Management
Real-Time Chat
Recurring Issues
Remote Access/Control
Routing
Screen Sharing
Service Level Agreement (SLA) Management
Session Recording
Social Media Monitoring
Surveys & Feedback
Ticket Management
Virtual Assistant
Workflow Configuration
Workflow Management
Alerts / Escalation
Appointment Management
Assignment Management
Automated Routing
Call Center Management
Case Management
Content Creation
Customer Complaint Tracking
Freshdesk Support & Development
Deployment
Cloud, SaaS, Web-Based
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat
24/7 (Live Rep)
Training
In Person
Live Online
Webinars
Documentation
Videos
Company:
Freshworks Inc
Website
www.freshworks.com