Zoho Desk is the award-winning, context-aware help desk software along with multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service. Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations
What is Zoho Desk?
Best For
Zoho Desk is most beneficial to customer-focused companies with passionate service teams and a large volume of frequent customer interactions. It scales to any size and fits many verticals.
Zoho Desk Pricing
Starting From:
$14.00
/month
Yes, has free trial
Pricing Overview
Zoho Desk pricing starts at $14.00 per user, per month. There is a free version. Zoho Desk offers a free trial.See additional pricing details below
Pricing Details (Provided by Vendor)
Free – up to 3 users, forever! Standard – $14/agent/month, Professional – $23/agent/month, Enterprise – $40/agent/month. A 15-day free trial is available.
Zoho Desk Features
Product Categories
Features
CRM
Document Storage
Content Management
Reporting/Analytics
Social Media Integration
Task Management
Template Management
Customer Database
Dashboard
Email Management
Knowledge Management
Live Chat
Performance Metrics
Self Service Portal
Activity Dashboard
Call Recording
Cataloging/Categorization
Collaboration Tools
Communication Management
Customer Segmentation
Customizable Branding
Feedback Management
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Offline Form
Predictive Analytics
Project Management
Survey/Poll Management
Text Analysis
Third Party Integrations
Transfers/Routing
Churn Management
Community Management
Gamification
Sentiment Analysis
Personalization
IVR / Voice Recognition
Decision Support
Discussions / Forums
Forms Management
Full Text Search
Issue Tracking
Knowledge Base Management
Macros/Templated Responses
Network Monitoring
Prioritization
Queue Management
Real-Time Chat
Recurring Issues
Remote Access/Control
Routing
Screen Sharing
Service Level Agreement (SLA) Management
Social Media Monitoring
Surveys & Feedback
Ticket Management
Virtual Assistant
Workflow Configuration
Workflow Management
Alerts / Escalation
Appointment Management
Assignment Management
Automated Routing
Call Center Management
Case Management
Customer Complaint Tracking
Canned Responses
Proactive Chat
Chat/Messaging
Chatbot
Customer Engagement
Email Distribution
Inbound Call Center
Interactive Content
Issue Scheduling
Manual Dialer
On-Demand Communications
Outbound Call Center
Quality Assurance
Video Support
Account Management
Activity Tracking
Batch Communications
Call Logging
Call Scripting
Document Storage
Content Management
Reporting/Analytics
Social Media Integration
Task Management
Template Management
Customer Database
Dashboard
Email Management
Knowledge Management
Live Chat
Performance Metrics
Self Service Portal
Activity Dashboard
Call Recording
Cataloging/Categorization
Collaboration Tools
Communication Management
Customer Segmentation
Customizable Branding
Feedback Management
Multi-Channel Communication
Multi-Channel Data Collection
Negative Feedback Management
Offline Form
Predictive Analytics
Project Management
Survey/Poll Management
Text Analysis
Third Party Integrations
Transfers/Routing
Churn Management
Community Management
Gamification
Sentiment Analysis
Personalization
IVR / Voice Recognition
Decision Support
Discussions / Forums
Forms Management
Full Text Search
Issue Tracking
Knowledge Base Management
Macros/Templated Responses
Network Monitoring
Prioritization
Queue Management
Real-Time Chat
Recurring Issues
Remote Access/Control
Routing
Screen Sharing
Service Level Agreement (SLA) Management
Social Media Monitoring
Surveys & Feedback
Ticket Management
Virtual Assistant
Workflow Configuration
Workflow Management
Alerts / Escalation
Appointment Management
Assignment Management
Automated Routing
Call Center Management
Case Management
Customer Complaint Tracking
Canned Responses
Proactive Chat
Chat/Messaging
Chatbot
Customer Engagement
Email Distribution
Inbound Call Center
Interactive Content
Issue Scheduling
Manual Dialer
On-Demand Communications
Outbound Call Center
Quality Assurance
Video Support
Account Management
Activity Tracking
Batch Communications
Call Logging
Call Scripting
Zoho Desk Support & Development
Deployment
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
Chat
24/7 (Live Rep)
Training
In Person
Live Online
Webinars
Documentation
Videos
Company:
Zoho Corporation Pvt. Ltd
Website
www.zoho.com/desk/