What is Freshdesk Contact Center?
Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure & hospitality, transportation & logistics, software, NGOs/NFPs, and BFSI industries.
Freshdesk Contact Center Pricing
/month
Freshdesk Contact Center pricing starts at $15.00 per feature, per month. There is a free version. Freshdesk Contact Center offers a free trial.
FREE – Buy Local Numbers – Buy Toll-free Numbers – Inbound Caller ID – Desktop Notifications – Call Notes – Custom Greetings – Call Metrics Growth – $15 per user/month, billed annually -Up to 2000 incoming minutes/month FREE -Number Porting -Basic Call Queues -Wait Queues -Voicemail -Warm Transfer -Call Recording -Pre-built Reports Growth – $39 per user/month, billed annually – Up to 3000 incoming minutes/month FREE – Holiday Routing – Advanced Call Metrics – Call Barging – Call Center Age…
Freshdesk Contact Center Features
Contact Management
Mobile Access
Reporting/Analytics
Dashboard
Call List Management
Call Recording
Collaboration Tools
Access Controls/Permissions
Call Routing
Caller ID
IVR / Voice Recognition
Queue Management
Remote Access/Control
Alerts / Escalation
Call Center Management
Inbound Call Center
Manual Dialer
Outbound Call Center
Call Logging
Call Scripting
Employee Activity Monitoring
Multiple Scripts
On-Demand Recording
Phone Key Input
Predictive Dialer
Remote Support
Scheduled Recording
SIP Trunking
Softphone
Text to Speech
Time Zone Tracking
Unified Communications
Video Conferencing
Virtual Call Center
Voice Customization
Voice Mail
Voicemail Transcription
VoIP
Audio / Video Conferencing
Blended Call Center
Call Monitoring
Call Transfer
Caller Profiles